See What Others Are
Saying About Us

By Lance Gardner on Dec 06, 2018

By Marlon GATES on Nov 30, 2018

By Chris Marshall on Nov 24, 2018

Great customer service very helpful and direct I was able to get in and get out

By Debbie Edison on Nov 21, 2018

I went in to find out about a remote start for my car. The person that helped me was very patient as I had many questions. She explained about each choice very detailed and there was no pressure one way or another. For my experience I was a very satisfied customer. I would recommend to anyone.

By journey aney on Nov 01, 2018

Very polite there prices are good and you will get only quality work and product from these guys if you have any questions they know the answers they will help you out immensely with your decision on what you want and need highly recommend

By Junior Jones on Oct 14, 2018

I was in town visiting family for a birthday party. On the way up my stereo went out so I googled for a place close to my cousin's and they came up. I told them I had a party to go to and I'd leave the car with them until they finished. I was in no rush but I was surprised to hear two hours later that they were done installing a deck and Bluetooth microphone. I know it doesn't take long for that but when they had other customers in there and other installs I was happy! Thanks fellas from Sacramento you guys do a great job!

By Joe J on Oct 04, 2018

By lea a. on Sep 22, 2018

Horrible customer service and follow through: This review is long overdue. I write it now as I still not have received any correspondence from management at Audio Express and I have grave concerns regarding both the integrity of their staff and customer service. Last December my husband purchased a remote car start from Audio Express. On the intake, their staff was helpful and excited to sell us this product. It all went downhill from there. Scheduling a time to have the starter installed (between my working schedule and their availability) took three months. When my husband did schedule an appointment it took an entire day to install. Upon returning to home, the headlight knob was not attached to my dash and there was some black gum-like substance seeming to be holding it in place. Immediately we called the store and spoke to the manager Chris. Chris told us that the gum was to stabilize while part while the clips were set. Sounded strange. He also told me to just push it in really hard and it would stay. I did and it dropped out again. I requested that they order me a new headlight knob as mine had been broken. Chris said that they could not do this and that their tech needed to look at the car before hand. We made another appointment which was more difficult to schedule as I was told that the lead technician was needed to fix this problem. Finally, we were able to get in and my car was fixed, so I thought... I Asked Chris specifically if my car has been glued again (during the end of appointment walkthrough) and he assured me that it had not. He told me again that they used a tack to hold it in place so that they clips would hold. (I do have all of these conversations recorded on my phone). Feeling suspicious but seeing that my knob was in place I thanked him and drove home. About 2 months later the knob came loose again and was covered in black glue. I was outraged. I called the store and spoke to Chris who said he had no control of what his technicians did in the back and that he did not know anything about the glue. I asked for the manager and Chris said that he was the manager. I then asked for the owner and was told this was Rob. I called the number given which was a store in Colorado. Immediately the employees on the other end of the line became suspicious of my call and told me that Rob was a very busy man. I told the man (Lex) about my concern and experience and asked how I could relay this to Rob. Lex gave me an email for Rob that was info@audioexpress.com. This upset me as it is an information line and not a personal email or contact. Lex also gave me the district Manager's name of Jeremy Valdez. I called this number as well and he was also unavailable. As one final attempt at resolution I emailed Chris back. I demanded that my car be fixed and that I watch the install to ensure that the part not be glued in place for the third time. Chris asked for my VIN and said that he could get the part and mail it to me. I did receive the part but have yet to install it as I am not sure how and I do not feel comfortable returning to the store. I asked for a refund on my car starter as it cost me numerous visits and damaged my car. I was told no, and I still have not heard back from any management. Above all things mentioned, I am concerning this is happening to other customers.

By lea a. on Sep 22, 2018

Horrible customer service and follow through:
This review is long overdue. I write it now as I still not have received any correspondence from management at Audio Express and I have grave concerns regarding both the integrity of their staff and customer service.

Last December my husband purchased a remote car start from Audio Express. On the intake, their staff was helpful and excited to sell us this product. It all went downhill from there. Scheduling a time to have the starter installed (between my working schedule and their availability) took three months.

When my husband did schedule an appointment it took an entire day to install. Upon returning to home, the headlight knob was not attached to my dash and there was some black gum-like substance seeming to be holding it in place. Immediately we called the store and spoke to the manager Chris. Chris told us that the gum was to stabilize while part while the clips were set. Sounded strange. He also told me to just push it in really hard and it would stay. I did and it dropped out again. I requested that they order me a new headlight knob as mine had been broken. Chris said that they could not do this and that their tech needed to look at the car before hand.

We made another appointment which was more difficult to schedule as I was told that the lead technician was needed to fix this problem. Finally, we were able to get in and my car was fixed, so I thought... I Asked Chris specifically if my car has been glued again (during the end of appointment walkthrough) and he assured me that it had not. He told me again that they used a tack to hold it in place so that they clips would hold. (I do have all of these conversations recorded on my phone). Feeling suspicious but seeing that my knob was in place I thanked him and drove home.

About 2 months later the knob came loose again and was covered in black glue. I was outraged. I called the store and spoke to Chris who said he had no control of what his technicians did in the back and that he did not know anything about the glue. I asked for the manager and Chris said that he was the manager. I then asked for the owner and was told this was Rob. I called the number given which was a store in Colorado. Immediately the employees on the other end of the line became suspicious of my call and told me that Rob was a very busy man. I told the man (Lex) about my concern and experience and asked how I could relay this to Rob. Lex gave me an email for Rob that was info@audioexpress.com. This upset me as it is an information line and not a personal email or contact.  Lex also gave me the district Manager's name of Jeremy Valdez. I called this number as well and he was also unavailable.

As one final attempt at resolution I emailed Chris back. I demanded that my car be fixed and that I watch the install to ensure that the part not be glued in place for the third time. Chris asked for my VIN and said that he could get the part and mail it to me. I did receive the part but have yet to install it as I am not sure how and I do not feel comfortable returning to the store.

I asked for a refund on my car starter as it cost me numerous visits and damaged my car. I was told no, and I still have not heard back from any management. Above all things mentioned, I am concerning this is happening to other customers.

By Lea A. on Sep 22, 2018

Dishonest, poor custamor service. This review is long overdue. I write it now as I still not have received any correspondence from management at Audio Express and I have grave concerns regarding both the integrity of their staff and customer service. Last December my husband purchased a remote car start from Audio Express. On the intake, their staff was helpful and excited to sell us this product. It all went downhill from there. Scheduling a time to have the starter installed (between my working schedule and their availability) took three months. When my husband did schedule an appointment it took an entire day to install. Upon returning to home, the headlight knob was not attached to my dash and there was some black gum-like substance seeming to be holding it in place. Immediately we called the store and spoke to the manager Chris. Chris told us that the gum was to stabilize while part while the clips were set. Sounded strange. He also told me to just push it in really hard and it would stay. I did and it dropped out again. I requested that they order me a new headlight knob as mine had been broken. Chris said that they could not do this and that their tech needed to look at the car before hand. We made another appointment which was more difficult to schedule as I was told that the lead technician was needed to fix this problem. Finally, we were able to get in and my car was fixed, so I thought… I Asked Chris specifically if my car has been glued again (during the end of appointment walkthrough) and he assured me that it had not. He told me again that they used a tack to hold it in place so that they clips would hold. (I do have all of these conversations recorded on my phone). Feeling suspicious but seeing that my knob was in place I thanked him and drove home. About 2 months later the knob came loose again and was covered in black glue. I was outraged. I called the store and spoke to Chris who said he had no control of what his technicians did in the back and that he did not know anything about the glue. I asked for the manager and Chris said that he was the manager. I then asked for the owner and was told this was Rob. I called the number given which was a store in Colorado. Immediately the employees on the other end of the line became suspicious of my call and told me that Rob was a very busy man. I told the man (Lex) about my concern and experience and asked how I could relay this to Rob. Lex gave me an email for Rob that was info@audioexpress.com. This upset me as it is an information line and not a personal email or contact. Lex also gave me the district Manager’s name of Jeremy V*****. I called this number as well and he was also unavailable. As one final attempt at resolution I emailed Chris back. I demanded that my car be fixed and that I watch the install to ensure that the part not be glued in place for the third time. Chris asked for my VIN and said that he could get the part and mail it to me. I did receive the part but have yet to install it as I am not sure how and I do not feel comfortable returning to the store. I asked for a refund on my car starter as it cost me numerous visits and damaged my car. I was told no, and I still have not heard back from any management. Above all things mentioned, I am concerning this is happening to other customers.

By 'Vid Sutton on Sep 03, 2018

Alan was very helpful when I needed a pair of antenna adapters for a Sirius radio I was installing myself. Not to mention this was the only car audio shop open on a Sunday in Reno. Alan was very professional and the shop is very impressive with a huge car audio inventory of receivers, amps and speakers.

By Armando Hinojosa on Sep 01, 2018

Is a great experience fast quick I'll be back

By Eric Benton on Aug 26, 2018

1st time ive evr been here. Good spot 2 get wut u need 4 ur ride or boat. Lotsa optionz. Good prices az well. They'll install wut u need ata decent r8. Wil def b bk

By Larry Larson on Aug 23, 2018

They know their stuff...

By Anthony Gonzales on Aug 09, 2018

Excellent service and great people

By Deanna N. on Aug 07, 2018

DO NOT GO HERE!!!! Absolute nightmare and waste of $3k!!! This is my first negative review, I can not emphasize enough DO NOT USE THESE GUYS! We did not take the cheap route, and we had a horrific experience. AWFUL customer service, TERRIBLE installations with no interest in making the situation right. HORRIBLE!!!! 8.7.18-The response by the Manager is 100% false. This issue occurred to speakers we purchased from them and had them install. The issue was brought to their attention within 24 hours. These guys are HORRIBLE!!! DO NOT GO HERE!!!

By Deanna N. on Aug 07, 2018

DO NOT GO HERE!!!! Absolute nightmare and waste of $3k!!! This is my first negative review, I can not emphasize enough DO NOT USE THESE GUYS!  We did not take the cheap route, and we had a horrific experience. AWFUL customer service, TERRIBLE installations with no interest in making the situation right. HORRIBLE!!!!

8.7.18-The response by the Manager is 100% false. This issue occurred to speakers we purchased from them and had them install. The issue was brought to their attention within 24 hours. These guys are HORRIBLE!!! DO NOT GO HERE!!!

By Darryl J. on Aug 05, 2018

I was a little eerie of returning to do business with these guys since Marcus was no longer with them. Since I had never had a bad experience with Marcus, I figured, why not? Chris was knowledgeable about the products, and I purchased exactly what I needed. The reason for the four stars is that  I ended up having to come back a second time to finish getting my speakers installed because I had got my windows tinted the day before I went in. I wasn't informed of this until I showed up for my appointment. I feel as if that should have been a prerequisite question before scheduling installation.

By Darryl And Sariah J. on Aug 05, 2018

I was a little eerie of returning to do business with these guys since Marcus was no longer with them. Since I had never had a bad experience with Marcus, I figured, why not? Chris was knowledgeable about the products, and I purchased exactly what I needed. The reason for the four stars is that I ended up having to come back a second time to finish getting my speakers installed because I had got my windows tinted the day before I went in. I wasn't informed of this until I showed up for my appointment. I feel as if that should have been a prerequisite question before scheduling installation.

By Darryl N Sariah Jacobs J. on Aug 05, 2018

I was a little eerie of returning to do business with these guys since Marcus was no longer with them. Since I had never had a bad experience with Marcus, I figured, why not? Chris was knowledgeable about the products, and I purchased exactly what I needed. The reason for the four stars is that I ended up having to come back a second time to finish getting my speakers installed because I had got my windows tinted the day before I went in. I wasn't informed of this until I showed up for my appointment. I feel as if that should have been a prerequisite question before scheduling installation.