I already knew this was the kind of place that feels like you're buying something out of the trunk of some dude's car. The system in my vehicle was already done by this place, so I wanted them to update it. First thing out of the manager's mouth - "we need to replace everything". Red flag already. When I got the vehicle back, it still had cut connector ends all over the place, box contents all over, and the wiring under the hood looked incredibly amateur.
Now, my vehicle is sitting dead with an electrical problem - guess where the problem is! Yep! I paid $1,000 bucks for a crappy install and now have a big repair bill to fix the electrical.
Stay far away from this business! This is the "tourist trap" of the car audio business.
So I decided to upgrade my car audio system. Just needed amp speakers, Ended paying $900 and it sounds like trash. Used a different box than what I bought. Install could not of been by a professional. I'm sure by seeing how the company runs already . I will have a fight tomorrow to get my money back or situation fixed. Do yourself a favor stay away from this plac
Very unhappy with product and install practices.stay away from this place
Audio Express is the place to go! Got the ride feeling nice an homey with some bass to the face. Highly recommend great costumer service an quality work. Thanks fellas I'll be back!
Hands down KEVIN IS AWESOME!!! best sales associate I've ever dealt with I had no idea what to do an everyone else was trying to up sell me an then I met KEVIN AN HE TOOK CARE OF ME !! An hella hooked me up go see him it's worth it an he's hella cute which is a bonus!!!
CONSIDER THIS NEGATIVE STARS! Went in Valentine's day 2020 ( a Friday). Got my Harley Road Glide in and spent 700+ dollars with them to run through and fix any glaring issues there were with the old system. They got it running and put in some quality components in quick order. No issues, YET! Got the bike home and checked the system the next morning when I had some time. To my surprise, there was a gigantic hole in my saddle bag where they had been fiddling around to install a new battery. They BROKE my saddlebag which of course is custom painted and can not be fixed without a TON of coin. I told the shop about this issue and they told me they didn't do it and that I "must have damaged the saddlebag on the way home." What a joke! I've put 50K miles on that bike over the last 4 years and never managed to put a hole in the saddlebag and 8 hours with them they managed to. I called their region manager who sent me back to the store manager who MANAGED to put the hole in it in the first place. I won't be sparing my breath on him. To sum things up, I have taken this to the courts and will be seeing them there shortly. If you want your vehicle fixed properly, go anywhere else. If you want your very expensive vehicle YOU paid for and YOU own destroyed, bring it to Audio Express. They'll be happy to muck it up for you and then charge you for it.
This place is awesome! Customer service is great and my stereo sounds so good! Lorence, the store manager was super helpful and kevin worked to make sure I had everything I needed.
Had a great experience with these guys. They recommended a great set of speakers to replace the stock speakers in my new truck (which weren't working). My stereo now sounds incredible - the staff was super friendly and knowledgeable!
Had a great experience with these guys. They recommended a great set of speakers to replace the stock speakers in my new truck (which weren’t working). My stereo now sounds incredible - the staff was super friendly and knowledgeable!
Love this place. Been coming here since 1999.
Paid good money just for the set up to sound like a walmart set up
Chris hooked me up with a sick radio and a good deal. Will come back ever time!
I took my GMC Sierra in to get a full system put in. They were quick and efficient with everything that they did! Kevin was our sales person and he did a phenomenal job with helping us pick out everything that we wanted. I highly recommend Audio Express. Their customer service is off the charts!
Very satisfied. Was tired of my stock sound system so decided to walk in and see what options they had to add some bass. Kevin was very friendly and knowledgeable. Upon installation they ran into an issue with the fitment of the subwoofers I had picked out , they called right away and presented different options that worked better in my favor. Awesome customer service and a very clean install. I will definitely be coming as well as recommend to others.
I origionally went to audio express in reno for a remote start. I made an appointment and everything, but 5 hours later, they came and told me my car could not get a remote start without a "master key". I looked into this, it would be an additional $250 for said key. They ended up putting in a deck instead so I didnt waste my entire day for nothing, but took another 2 hours. 7 Hours total...I was pretty upset. The manager was polite, but still...
A couple weeks later, my boyfriend suggested I stop by Unique Sounds to see what they could do for me. Unique Sounds had it installed in about two to two and a half hours, a few months later and its still working fantastic.
My roommate also went to Audio Express for her remote start, waited almost as long as I did and her remote start is all sorts of screwed up. She now went to Unique Sounds to get hers redone, came out perfect and she is much happier. Audio Express tried to tell her that starting her car with the remote start, then going to her car and opening her door and the car would shut off was NORMAL??? Riiiight...
I won't be recommending anyone to go to Audio Express for anything to do with remote start in the future. A deck or speakers maybe...
Audio Express has new manager - his name is Lorence and he is absolutely amazing! Works with customers, resolving all problems. I was very upset with that place but he made it work. I may give them another chance one day!
AMAZING customer service, especially from Chris. I had an incident where my subwoofers were stolen and Chris really helped me out. I walked in and told him what happened and he didn't even schedule an appointment he grabbed the subwoofer and walked it to my Jeep and installed it then and there with no instal fee. This is the type of place where I will continually bring my business and I recommend to all my friends in the area of how good these guys are. Other businesses should strive to have the customer service that Audio Express in Reno has. 10/10. 5 stars. A+.